I'm Margaret Coughlan, and I'm the whole company.
When you call Boulder Dash Tech Assist, I answer. When the doorbell rings, it's me standing there. No dispatcher, no rotating technician, no script — just one person who has done this before, and who will still be the one who answers the next time you call.
I've been in Colorado since 1987 and in Boulder for the last fourteen years. This is my town, not a territory I was assigned to. When I say I'm your neighbor I mean it the ordinary way — same grocery store, same icy hills in January.
I spent my career as a technical writer, which is a long way of saying I was paid to take something complicated and explain it in words an ordinary person could actually use. That turns out to be the real job here. Getting the printer working is the easy part. Explaining what went wrong so that you could handle it yourself next time is the part most people have never been offered.
Since I'm asking to come into your home
I'm also a Colorado-commissioned notary public and a certified loan signing agent — that's my other business, Boulder Dash Mobile Notary. For fifteen years people have handed me their wills, their powers of attorney and their mortgage closings across their own kitchen tables. It's work the state licenses you for, and it lives or dies on being careful and discreet with other people's private business.
I mention it because letting someone work on your computer means letting them near your email, your photographs, your bank login and your passwords. You should want to know who that person is before you open the door. I'd rather tell you up front than hope you don't wonder.
You get it in writing
Before I leave, I write down what I did in plain language — what was wrong, what I changed, what to do if it happens again, and any passwords or account details you'll need, written somewhere you can find them. Nobody remembers a spoken explanation three weeks later. That isn't a memory problem, it's a being-a-person problem, and a page of notes solves it.
What you can count on
I come to you
In your home, at your table, on your own devices.
I work at your pace
Ask the same question three times. Truly, it's fine.
Plain words only
If I say something confusing, stop me and I'll say it better.
No contracts
Pay for the visit. That's it. Nothing to sign up for.
I'll tell you if I can't help
Sometimes the honest answer is a new laptop, or a call to your internet provider. You should hear that instead of paying me to poke at it.
Let's start with a phone call
No pitch, no pressure. Tell me what's bothering you and I'll tell you honestly whether I'm the right person for it.
Let's start with a phone call.
Tell me what's bothering you, and I'll tell you honestly whether I can help. Nothing to sign, and nothing charged until the work is done.
Or call 303-503-3029 — I answer the phone myself.